Privacy Policy

Who I am

My name is Victoria [Last Name]. I am a counsellor based in Southend-on-Sea, Essex, offering therapy sessions to young people aged 12–25, both in person and online. You can contact me at [email address].

What information I collect

When you get in touch through this website, I collect your name, email address, and any information you choose to share in your message. I do not collect any information automatically beyond what is necessary to run this website.

Why I collect it

I use your information solely to respond to your enquiry and, if you choose to work with me, to provide counselling services. I will never use your information for marketing, and I will never sell or share it with third parties except where I am legally required to do so.

How I store it

Any information you send through this site is stored securely. I take the privacy of my clients seriously, and I follow the data protection principles set out in the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

How long I keep it

Enquiry information is kept only as long as necessary to respond to you. Client records are retained for [7 years / please confirm retention period] in line with professional guidance, after which they are securely destroyed.

Your rights

Under UK GDPR you have the right to access the information I hold about you, to ask me to correct it, and in some circumstances to ask me to delete it. To exercise any of these rights, please contact me at [email address].

Under-18s

If you are under 16, please ensure a parent or guardian is aware you are contacting me. Please see my Safeguarding Policy for more information on how I handle data relating to young people.

Changes to this policy

I may update this policy from time to time. Any changes will be posted on this page.